Head of Field Engineering Operations

TL;DR

Head of Field Engineering Operations (SaaS GTM): Architect systems, processes, and insights enabling Field Engineering to scale with an accent on capacity planning, territory alignment, performance measurement, and customer lifecycle management. Focus on building operational frameworks, leading a high-performing team, and driving cross-functional alignment with Sales, Finance, and Product.

Location: Hybrid in-office in San Francisco; must be within commuting distance of SF, NY, London, or Berlin offices with anchor days Monday, Tuesday, and Friday.

Salary: $260,000-$300,000 (San Francisco base; adjusted by location).

Company

Developer platform providing cloud infrastructure, tools like Next.js, v0, and AI SDK to build scalable, personalized web apps for customers like PayPal and Under Armour.

What you will do

• Own end-to-end operational strategy for Field Engineering, optimizing processes and systems for Solutions Architects, Developer Success Engineers, Customer Success Engineers, Technical Account Managers, and Professional Services.
• Build, lead, and develop a high-performing Field Engineering Operations team as a strategic partner to FE leadership.
• Shape team organization, role definitions, RACI, and engagement models based on people, process, and data analysis.
• Drive capacity planning, territory design, and resource allocation aligned with GTM teams across AMER, EMEA, and APAC.
• Manage pre- to post-sales lifecycle framework including forecasting, go-live tracking, and consumption measurement for leadership visibility.
• Define FE metrics, KPIs, dashboards, and health scoring for actionable insights on performance and customer outcomes.

Requirements

• 8+ years in operations, strategy, or technical program leadership for field engineering or customer-facing technical teams at high-growth SaaS companies, with 3+ years building/leading teams.
• Experience scaling operational frameworks for pre/post-sales technical teams (e.g., Solutions Architects, Sales Engineers, Professional Services).
• Proficiency in GTM systems like Salesforce administration, architecture, custom objects, flows, reporting, integrations.
• Track record in territory planning, capacity modeling, compensation design for technical field teams at $100M+ ARR companies.
• Systems thinking to identify leverage points and build prioritized roadmaps; strong analytics with execution bias.
• Ability to partner with VP-level leaders, translating priorities into operational plans cross-functionally.

Nice to have

• Built operations functions from ground up in Field Engineering or Solutions Architecture orgs.
• Worked in developer tools, infrastructure, or cloud platforms with PLG and enterprise sales.
• Experience with post-sales lifecycle, consumption pricing, onboarding, customer health scoring.
• Point of view on AI, automation, internal tooling for technical field orgs, with shipped examples.
• Comfort with technical tooling like SQL, lightweight internal tools, GTM Engineering partnerships.

Culture & Benefits

• Competitive compensation with equity, inclusive healthcare package.
• Flexible Time Off, mentorship, event attendance for networking and skills growth.
• Provided gear and WFH budget.