Strategic Customer Success Manager (AI)

TL;DR

Strategic Customer Success Manager (AI): Partner with frontier AI model creators to ensure breakthrough value through human data offerings with an accent on adoption, consumption growth, and value realization. Focus on leading end-to-end success lifecycle, orchestrating cross-functional collaboration, and cultivating executive relationships.

Location: Hybrid in Seattle, with time face-to-face in San Francisco office

Salary: $180,000 - $240,000 base (San Francisco or New York)

Company

Architects of human data infrastructure reshaping AI development by providing high-quality, ethically sourced data to leading frontier AI model creators.

What you will do

• Partner with AI model creators to drive success of their research initiatives, human data programs, and quality benchmarks
• Serve as trusted advisor, translating research and business objectives into actionable platform strategies
• Lead business reviews, executive engagements, and build advocacy stories highlighting hirify.global's impact
• Drive adoption, expansion, and continuous improvement of success playbooks and processes
• Collaborate face-to-face with customers and peers in San Francisco office

Requirements

• 6+ years in customer-facing strategic or enterprise customer success role
• Experience developing strategic success plans and orchestrating cross-functional dynamics
• Operational rigor in forecasting consumption, identifying opportunities, and mitigating risks
• Success navigating large organizations, driving adoption/expansion, and cultivating executive relationships
• Strong business acumen to interface with C-Suite, VPs, research leads, engineers, and data scientists
• Fundamental understanding of AI, machine learning, LLMs to discuss research use cases credibly

Culture & Benefits

• Competitive salary, equity, benefits, and variable cash elements like bonus or commission
• Remote working within impactful, mission-driven culture at forefront of AI innovation
• Access to unique human data platform and opportunities for groundbreaking research
• Collaborative environment focused on shared outcomes and team growth