Associate Order Processor (Sales Operations)

TL;DR

Associate Order Processor (Sales Operations): Processing high-volume product orders and managing billing/provisioning workflows with an accent on data accuracy and operational efficiency. Focus on resolving order issues, navigating CRM systems, and ensuring seamless delivery of software solutions to customers.

Location: Cork, Ireland

Company

A people-first software company providing simple, powerful, and secure solutions to accelerate business transformation.

What you will do

• Process a high volume of orders of increasing complexity with accuracy and efficiency.
• Adhere to departmental policies and procedures regarding order processing.
• Maintain up-to-date knowledge of the product range, provisioning, and invoicing processes.
• Meet defined KPIs for productivity and accuracy.
• Provide exceptional customer service and escalate complex issues to senior team members.
• Support additional projects related to Global Revenue Operations.

Requirements

• Location: Must be based in Cork, Ireland
• Strong organizational skills and the ability to prioritize tasks to meet deadlines.
• High degree of attention to detail and a commitment to maximum accuracy.
• Excellent verbal and written communication skills for professional customer service.
• Proficiency in Microsoft Office, Salesforce, NetSuite, or other CRM applications.
• Flexibility in work schedule when required.

Nice to have

• 1-2 years of experience in sales support, sales operations, data entry, or order management.

Culture & Benefits

• People-first company culture focusing on enriching the lives of employees and customers.
• Collaborative, innovative, and fast-paced work environment.
• Opportunities for lasting professional growth and career advancement.
• Commitment to diversity, equity, and inclusion as an Equal Employment Opportunity Employer.