Order Management Specialist I

TL;DR

Order Management Specialist I (CRM): Facilitating the quote-to-cash process and ensuring data integrity within the CRM system with an accent on order reconciliation, revenue recognition, and transaction compliance. Focus on optimizing order processing workflows, resolving transactional discrepancies, and collaborating across teams to meet revenue targets.

Location: Hybrid in Brno, Czech Republic (Must be based in the Czech Republic or have valid sponsorship to work there)

Company

hirify.global provides software solutions to automate the deployment, management, and security of Apple devices in workplace and educational environments.

What you will do

• Manage and input customer transactions and returns/exchanges in Salesforce.
• Reconcile incoming orders against quotes, contracts, and existing assets.
• Ensure accurate revenue recognition, invoicing, and order booking.
• Resolve transactional cases and discrepancies in a timely, customer-centric manner.
• Collaborate with internal teams as a Subject Matter Expert for quoting and fulfillment.
• Support company efforts to achieve retention and revenue targets.

Requirements

• Minimum 1 year of experience in a detail-oriented environment.
• Minimum 1 year of Customer Service experience.
• Associates degree or a combination of relevant experience and education.
• Must be based in the Czech Republic or have sponsorship to live and work in the Czech Republic.

Nice to have

• Previous Order Management experience.
• Experience with Salesforce.com or alternative CRM platforms.

Culture & Benefits

• Open, flexible culture based on respect, trust, and personal autonomy.
• Strong emphasis on work-life balance.
• Opportunity to work within a small, empowered team.
• Award-winning workplace recognized for diversity and employee care.