Senior Product Manager, Customer Lifecycle (AI)

TL;DR

Senior Product Manager, Customer Lifecycle (AI): Designing and owning AI-powered capabilities to enhance onboarding, adoption, and long-term engagement within a B2B SaaS platform with an accent on intelligent automation and agentic experiences. Focus on building context-aware systems, defining evaluation frameworks for AI performance, and translating behavioral data into scalable product solutions.

Location: Remote (Must be based in the United States)

Salary: $137,900 – $184,500 USD

Company

A B2B SaaS platform focused on AI innovation and enhancing the post-sales customer experience.

What you will do

• Own and evolve a portfolio of AI-driven customer lifecycle experiences to automate onboarding and support.
• Lead discovery efforts to identify AI opportunities that reduce friction and expand self-service capabilities.
• Partner with engineering and data science to design context-aware systems and agentic workflows.
• Collaborate with Support and Customer Success teams to convert manual workflows into scalable automated solutions.
• Define success metrics, evaluation frameworks, and experimentation strategies for AI performance.
• Utilize data insights and product analytics to guide roadmap decisions and prioritize initiatives.

Requirements

• 5+ years of Product Management experience in B2B SaaS.
• 2+ years of experience delivering AI/ML-powered or agentic AI products in production environments.
• Expertise in AI evaluation frameworks, model performance analysis, and non-deterministic systems.
• Proven analytical capability to interpret behavioral, operational, and model performance data.
• Strong communication skills to influence stakeholders across technical and non-technical audiences.
• Must be based in the United States.

Culture & Benefits

• Competitive base salary, annual bonus, and equity opportunities.
• Comprehensive health coverage (medical, dental, vision) with strong employer contributions.
• Flexible work arrangements and an autonomous work culture with generous paid time off.
• 401(k) retirement plan with employer match and financial wellness tools.
• Strong parental leave policies and family-building support benefits.
• Learning and development programs, leadership training, and career growth opportunities.