Customer Support Engineer

TL;DR

Customer Support Engineer (Cybersecurity): Managing technical health of customers and ensuring success with AI-powered cyber defense platform with an accent on ticket resolution, training, and feature deployment. Focus on troubleshooting cybersecurity issues, conducting customer training sessions, and collaborating cross-functionally to communicate feedback.

Location: Remote or in Santa Barbara office (US-based, pursuant to California law)

Salary: $110,000-$160,000

Company

Leading provider of AI-powered cybersecurity solutions for large organizations and critical infrastructure.

What you will do

• Oversee and resolve technical support tickets and cybersecurity issues.
• Conduct training for new customers and deep dives into platform features.
• Handle setup and configuration of new features for clients.
• Assist customers in writing scheduled tasks and custom queries.
• Build relationships with customer stakeholders to drive platform adoption.
• Collaborate with security operations, engineering, and product teams on customer feedback.

Requirements

• Bachelor’s degree in Computer Science, Cyber Security, or equivalent experience.
• 2-4 years in customer-facing Customer Success or Technical Support role.
• Experience with SIEM, NTA platforms, networking fundamentals, and Syslog log ingestion.
• Hands-on Linux administration (RHEL, Rocky Linux, Ubuntu).
• Familiarity with Kubernetes and containerized deployments preferred.
• Strong communication, problem-solving, and interpersonal skills.

Culture & Benefits

• Remote-First Work Culture.
• Healthcare (Medical, Dental, Vision, Accident), FSA, 401(k) with Employer Match.
• Paid Holidays & Flexible PTO.
• Basic & Voluntary Life and AD&D.