Onboarding Coach - Guest Experience (Hospitality)

TL;DR

Onboarding Coach - Guest Experience (Hospitality SaaS): Implementing and tailoring the Whistle messaging platform for clients to enhance guest communication with an accent on client training, ROI demonstration, and product adoption. Focus on translating AI-driven revenue intelligence into practical business terms and ensuring a seamless transition for new users.

Location: Remote (Must be based in Thailand)

Company

hirify.global is a global hospitality platform providing AI-powered PMS and messaging solutions for properties across 150 countries.

What you will do

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Implement and tailor the Whistle messaging platform to meet specific client needs.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Gather customer feedback and insights to share with product and engineering teams for improvements.
• Maintain accurate records of activities and client interactions in Salesforce.

Requirements

• Must be based in Thailand.
• 3+ years of experience in hospitality (Front Desk/Revenue Manager) or relevant SaaS customer-facing roles.
• Deep expertise in Revenue Management principles (RMS, dynamic pricing, RevPAR, etc.).
• Professional fluency in English and Thai is required.
• Proven ability to translate complex AI-driven concepts into clear business terms.
• Strong organizational skills to manage multiple projects and accounts simultaneously.

Nice to have

• Project Management certification.
• Familiarity with CRM or Email Marketing platforms.

Culture & Benefits

• Remote-first work environment.
• Monthly Wellness Fridays for extended weekends.
• Full paid parental leave and PTO per local labor laws.
• Home office stipend based on residency.
• Professional development via hirify.global University and manager training.