Customer Success Specialist (SaaS)

TL;DR

Customer Success Specialist (SaaS): Managing post-sales activities and customer relationships for an AI-native communications platform with an accent on customer retention and product adoption. Focus on mitigating churn risks, facilitating cross-functional collaboration to improve product offerings, and driving long-term value for clients.

Location: Remote (Philippines). Must be available to work US core hours (8 AM - 5 PM Pacific Time).

Company

hirify.global is an AI-native business communications platform that unifies calling, messaging, and meetings using real-time AI.

What you will do

• Lead all post-sales activities through strong relationship-building, product knowledge, and execution.
• Act as the voice of the customer, working cross-functionally with Sales, Marketing, Product, and Engineering.
• Establish and oversee customer adoption and training to drive incremental value and ROI.
• Maintain long-term partnerships and independently handle customer renewals.
• Manage customer escalations by documenting issues and facilitating regular status meetings toward resolution.
• Proactively track accounts to identify and mitigate churn risks.

Requirements

• 1-5 years of experience in Customer Success.
• Experience with telecommunication or SaaS providers is required.
• Must be based in the Philippines and available for US core hours (8 AM - 5 PM Pacific Time).
• Strong written communication, time management, and organizational skills.
• Dedicated, technically enabled workspace with excellent internet connectivity for full on-camera engagement.

Culture & Benefits

• Work at the center of the AI transformation in business communications.
• Competitive salary and comprehensive benefits package.
• Robust training programs to help employees reach their full potential.
• Inclusive and vibrant team culture recognized as a Great Place to Work.
• Access to cutting-edge AI tools to amplify daily impact.