Director of Applications & Technology (ERP)

TL;DR

Director of Applications & Technology (ERP): Managing club-facing application portfolios and ERP implementations for a private club operator with an accent on scalability and vendor governance. Focus on orchestrating the acquisition onboarding process and optimizing the Northstar ERP lifecycle.

Location: Lake Mary, Florida

Salary: $130,000 - $160,000 annually

Company

Bain Capital-backed private club operator managing a growing portfolio of over 40 clubs across 19 states.

What you will do

• Lead and manage the applications team, including Senior ERP Resource, Application Trainer, and Business Process Analyst.
• Own the applications portfolio roadmap, focusing on ERP platform lifecycle, integration priorities, and process automation.
• Act as the primary point of contact and governor for Northstar ERP and other application vendors (CRM, timekeeping, Golf Genius).
• Manage the end-to-end application onboarding process for new club acquisitions to ensure clean go-lives.
• Partner with the Data & Integrations lead to define business requirements and oversee integration architecture.
• Develop and maintain the Acquisition IT Playbook to institutionalize learnings from onboarding cycles.

Requirements

• 7+ years of experience in application management, ERP implementation, or IT delivery leadership.
• Experience managing ERP implementations in multi-property environments, specifically within hospitality or real estate.
• Proven track record of managing small, high-output teams and developing talent.
• Strong vendor management skills with the ability to hold partners accountable to contractual commitments.
• Northstar ERP experience strongly preferred; experience with Jonas, Club Essential, or similar club management ERPs considered.
• Excellent communication skills for presenting to steering committees and interfacing with club GMs and operations leadership.

Nice to have

• Experience working within PE-backed or high-growth environments.