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1 день назад

Senior Technical Support Engineer (Fintech)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Colombia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Senior Technical Support Engineer (Fintech): Managing complex technical escalations and resolving ERP-related integration issues for a global payables automation platform with an accent on root cause analysis and API troubleshooting. Focus on diagnosing data mapping failures, leading incident responses, and collaborating with engineering teams to implement long-term systemic fixes.

Location: Hybrid (Medellin, Colombia)

Company

hirify.global is a Silicon Valley-based fintech unicorn providing a global payables automation platform used by high-growth companies like Amazon, Twitch, and Roblox.

What you will do

  • Own and resolve complex technical issues escalated from Onboarding, Customer Support, and Customer Success teams.
  • Diagnose and fix ERP-related technical issues (e.g., NetSuite, SAP, QuickBooks), focusing on API failures and data mapping inconsistencies.
  • Lead incident response for critical production issues, including executive-level communication and post-incident root cause analysis.
  • Partner with Engineering and Product teams to identify systemic gaps and implement durable, long-term fixes.
  • Maintain the internal Confluence knowledge base and mentor other engineers on troubleshooting and communication.
  • Manage high-touch customer relationships and escalations through dedicated communication channels.

Requirements

  • 5+ years of experience in Technical Support or Product Support, ideally within FinTech or SaaS.
  • Must be based in Medellin, Colombia for a hybrid work arrangement.
  • Strong proficiency in SQL and relational databases.
  • Hands-on experience troubleshooting API integrations using REST, SOAP, and Postman.
  • Ability to analyze XML and JSON files.
  • Experience working in a global company environment with coordination across different time zones (U.S. and Israel).

Nice to have

  • Hands-on troubleshooting experience with MongoDB.
  • Background in Accounts Payable, Procurement, or Financial Management sectors.

Culture & Benefits

  • Work at a well-funded fintech unicorn with over $550M in total funding.
  • Collaborate within a global team of 1000+ employees across multiple worldwide offices.
  • Opportunity to work with a diverse portfolio of 2500+ trusted global clients.
  • Dynamic environment focused on automating global finance operations.

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