Customer Service Representative (Web3)

TL;DR

Customer Service Representative (Web3): Providing high-quality assistance to users of a global cryptocurrency exchange via live chat and phone with an accent on problem-solving, complaint management, and accurate information delivery. Focus on ensuring high customer satisfaction and handling technical queries within a fast-paced blockchain environment.

Location: Remote (Colombia)

Company

hirify.global is a leading global blockchain ecosystem and the world’s largest cryptocurrency exchange by trading volume and registered users.

What you will do

• Handle high volumes of live chat and phone calls to resolve user queries.
• Identify and evaluate customer needs to deliver accurate and comprehensive information.
• Manage complaints and provide effective solutions within defined time limits.
• Follow communication procedures, guidelines, and corporate policies.
• Proactively engage customers to exceed service standards and ensure satisfaction.

Requirements

• 1+ years of proven customer-facing experience.
• Fluent in English and German.
• Willing to work weekends, irregular hours, and night shifts.
• Proficiency in using IT for professional use to handle technical queries.
• Exceptional written communication skills and active listening abilities.
• Ability to multi-task, prioritize, and manage time effectively.

Nice to have

• Knowledge of the cryptocurrency and blockchain field.
• Multi-lingual capability.

Culture & Benefits

• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Autonomy to tackle unique, fast-paced projects in an innovative environment.
• Results-driven workplace with opportunities for continuous learning and career growth.
• Competitive salary and company benefits.
• Work-from-home arrangement.