Customer Support Engineer (Logistics)

TL;DR

Customer Support Engineer (Logistics/Navis): Providing technical support and troubleshooting for Navis product software applications with an accent on reproducing defects and analyzing code. Focus on resolving critical system issues, managing end-to-end case resolutions, and coordinating software implementations at customer sites.

Location: Remote within the USA, Colombia, or Brazil; requires willingness to travel for on-site tasks.

Company

hirify.global is a provider of supply chain visibility and terminal operating software solutions, specifically through its Navis product line.

What you will do

• Support internally developed software and troubleshoot customer system issues for Navis products.
• Manage the full lifecycle of support cases, collaborating with Development, QA, and Product teams.
• Verify and isolate application defects using customer datasets and lab environments.
• Perform on-site software/hardware upgrades and test third-party system integrations at customer facilities.
• Conduct account management activities, including regular case reviews and conference calls.
• Participate in a global 24x7 on-call roster to handle critical issues.

Requirements

• Degree in Computer Science or a related field.
• 2+ years of N4 TOS product support experience, preferably in shipping or logistics.
• Proficiency in MS SQL Server, Oracle, networking, and familiarity with Java/J2EE.
• Hands-on experience with JAVA, XML, and client-server applications.
• English: Excellent written and verbal communication skills required.
• Must be based in the USA, Colombia, or Brazil; flexibility to work shifts and travel.

Nice to have

• Experience with automation terminals.
• Coding skills in Core Java/Groovy.
• Familiarity with diagnostic tools like Hyperic.

Culture & Benefits

• Equal opportunity employer committed to diversity and inclusion.
• Collaborative environment working with multi-disciplinary virtual teams across different locations.
• Exposure to global shipping and logistics technology.