Customer Support Engineer (Fintech)

TL;DR

Customer Support Engineer (Fintech): Deliver world-class support for global payables automation platform with an accent on troubleshooting technical issues, integrations, data sync, and escalations. Focus on leveraging AI tools for efficiency, managing multiple tickets, and collaborating cross-functionally with Product and Engineering teams.

Location: Medellin, CO

Company

hirify.global is a fintech unicorn offering a holistic cloud platform to automate global payables operations, trusted by GoDaddy, GoPro, Twitter, Vimeo, and Amazon Twitch.

What you will do

• Deliver support via email, chat, and phone to ensure customer success post-sales
• Handle technical and product issues, including escalations and cross-functional coordination
• Act as customer advocate by providing product feedback to shape the roadmap
• Create knowledge base articles to enable team scalability and self-service

Requirements

• 2+ years technical support experience at a SaaS company via email, chat, and phone
• Experience managing multiple tickets while maintaining high CSAT
• AI-forward mindset with experience using AI tools for support efficiency
• Troubleshooting integration, data sync, and application issues
• Strong communication skills and experience with ticketing systems like Zendesk
• Detail-oriented, organized, with creative problem-solving in fast-paced environment

Nice to have

• Experience with NetSuite, QuickBooks, or other ERP/accounting systems
• Experience with payment systems or Fintech
• Familiarity with HTML, API calls, or basic scripting