Professional Services Manager (SaaS)

TL;DR

Professional Services Manager (SaaS): Delivering customer onboarding and system configuration for non-technical frontline businesses with an accent on real-time system setup and workflow translation. Focus on translating real-world business operations into technical configurations and ensuring a fully usable account upon go-live.

Location: Tbilisi, Georgia or Kyiv, Ukraine. Must be comfortable working US hours (CST/EST time zone).

Company

hirify.global is a SaaS platform designed to help non-technical, frontline businesses like restaurants and retail manage their workforce in one place.

What you will do

• Lead live onboarding and training sessions via video calls to configure the system in real-time.
• Set up time clocks, attendance rules, schedules, PTO policies, and payroll inputs based on client requirements.
• Manage employee data migrations and uploads using Excel and CSV imports.
• Perform thorough QA reviews of system setups to identify and resolve blockers before go-live.
• Coordinate with Customer Success and other departments to ensure smooth handoffs.
• Document all configured settings and track remaining action items for the client.

Requirements

• 1+ year of experience in SaaS onboarding, implementation, professional services, or technical support.
• Native or near-native English level (C2) with excellent presentation skills.
• Ability to work US hours (CST/EST time zone) for live customer calls.
• Strong technical aptitude and exceptional attention to detail.
• Confidence in communicating complex requirements to non-technical frontline managers.
• Proficiency with Excel, CSV, and modern task management tools (Monday.com, Trello).

Nice to have

• Previous experience with SaaS configuration or back-office support.
• Familiarity with HubSpot CRM.

Culture & Benefits

• Opportunity to work with a global product targeting diverse operational businesses.
• Encouraged use of AI tools to boost daily efficiency.
• Support and benefits provided through SD Solutions staffing agency.