Customer Service Engineer (Engineering)

TL;DR

Customer Service Engineer (Engineering): Installation and maintenance of banknote processing systems with an accent on after-sales service and technical support. Focus on conducting fault analysis, implementing preventive maintenance programs, and managing spare parts inventory to ensure system reliability.

Company

International technology group and traditional family business specializing in integrated security technologies for digital and physical currencies.

What you will do

• Install, maintain, and provide after-sales service for banknote processing systems.
• Handle customer inquiries and complaints while supporting new product launches and demos.
• Manage service documentation, including reports and spare parts transactions.
• Control spare parts inventory and implement preventive and corrective maintenance programs.
• Perform fault analysis and develop maintenance and improvement plans.
• Compile management reports and ensure compliance with safety requirements.

Requirements

• Degree or Diploma in Mechanical, Electronic, or Electrical Engineering or equivalent.
• Fluent in speaking and writing English and Chinese.
• Strong communication, coordination, and time management skills.
• Proficient computer literacy.
• Fresh graduates are welcome to apply.

Culture & Benefits

• Opportunity to work in a global company with over 14,000 employees in 40 countries.
• Engagement with market-leading advanced currency management solutions.
• Stable environment within a long-standing traditional family business.