Customer Production Support Engineer Intern (GCS, Shanghai)

TL;DR

Customer Production Support Engineer Intern (Semiconductor Testing): Participate in troubleshooting and analyzing customer production line software/hardware issues with an accent on fault localization, root cause analysis, and implementing optimization solutions. Focus on system installation, preventive maintenance, calibration, retrofits, training, and on-site troubleshooting under guidance.

Location: Shanghai, CN

Company

hirify.global is a leader in semiconductor test equipment, fostering innovation and inclusion.

What you will do

• Troubleshoot and analyze customer production line software/hardware issues, learning fault localization and root cause analysis.
• Assist with system installation, preventive maintenance, calibration, retrofits, training, and on-site troubleshooting.
• Support test program release to production and solve technical issues using electronics/electrical engineering knowledge.
• Collaborate with cross-functional teams on customer technical support and issue escalation processes.
• Undergo technical training, document issues, and build knowledge through practical guidance.

Requirements

• Current undergraduate or above in electronics engineering or related field, with strong interest in semiconductor testing and engineering.
• Must be able to commit to on-site support or short-term business trips without affecting studies.
• Good engineering fundamentals, learning ability, and skills in problem localization and troubleshooting.
• Strong communication, service mindset, result-oriented, and responsibility.
• Basic ability to read and organize technical documents and work orders; English read/write preferred.

Culture & Benefits

• Culture of inclusion, creativity, diversity, and continuous learning.
• Robust health and well-being benefits including medical, life, disability insurance.
• Paid vacation & holidays, tuition assistance programs.