Dealer Customer Success Manager (Automotive SaaS)

TL;DR

Dealer Customer Success Manager (Automotive SaaS): Managing strategic partnerships with motor dealers in the UK and Ireland to maximize the ROI of AI-powered vehicle inspection systems with an accent on client onboarding, training, and account optimization. Focus on delivering measurable business value, analyzing performance metrics, and growing client portfolios through proactive consultation.

Location: Must be based in the UK or Ireland (requires 50-80% travel to on-site dealer locations).

Company

AI-powered vehicle inspection technology company specializing in automated safety and reliability systems for the automotive sector.

What you will do

• Train and educate customers on integrating hirify.global systems into their daily processes.
• Deliver ROI and measurable value by consulting on business operations.
• Build and maintain high-trust relationships with motor dealer leaders.
• Analyze account statistics and performance metrics to drive client success.
• Manage multiple client relationships and identify opportunities for organic growth.

Requirements

• 3+ years of experience in Customer Success or Account Management within Automotive SaaS.
• 3+ years of firsthand experience in motor dealer after-sales or vehicle sales operations.
• Proven ability to manage multiple accounts and complex projects.
• Technical proficiency with software, dashboards, analytics, and CRM platforms.
• Willingness to travel 50-80% of the time to dealer locations across the UK and Ireland.

Culture & Benefits

• Access to cutting-edge AI technology redefining the automotive industry.
• Collaborative, inclusive environment that values initiative and growth.
• Development opportunities through executive workshops and mentorship programs.
• Part of a high-growth company backed by significant funding and global industry leaders.