Digital Marketing Account Manager

TL;DR

Digital Marketing Account Manager: Managing and strengthening relationships with enterprise/multi-channel clients across digital channels (paid search, social, display, SEO, email, web) with an accent on exceeding expectations through oversight, execution, and strategic support. Focus on acting as liaison between clients and internal teams, improving satisfaction and retention, tracking renewals and upsells, and collaborating cross-functionally.

Location: Chicago, Illinois, United States. Option to work completely remote. Proactive interaction via phone, email, video conferencing, and in-person.

Company

Digital marketing agency focused on enterprise clients across multiple channels.

What you will do

• Serve as primary point of contact for clients, handling onboarding, goals, strategy alignment, and deliverables.
• Act as liaison between clients and internal teams, improving communication and visibility across departments.
• Resolve complaints and issues, escalating to senior staff when needed, and focus on retention through quality service.
• Manage contracts including renewals, upsells, and fee negotiations; establish account priorities with channel teams.
• Support sales in client meetings, audits, and materials; develop case studies and testimonials.
• Develop and refine processes for onboarding, reporting, cross-channel communication, and operations updates.

Requirements

• Bachelor's Degree
• Knowledge of and ability to communicate all digital services (paid search, social, display, SEO, email, web)
• Ability to build strong client relationships and confidently present via phone and in-person
• Minimum 1 year experience with paid search, social, display platforms, and tracking/tagging
• 5+ years total professional experience
• Ability to manage change and maintain positive attitude

Culture & Benefits

• Medical, Dental, Vision, Short-Term Disability, Life insurance
• 401(k) with match
• Paid time off (starting at 15 days), holidays, sick days, personal days
• Flexible Fridays
• Option to work completely remote
• Access to senior management and mentoring; optional company gatherings