Enterprise Customer Success Manager (Software)

TL;DR

Enterprise Customer Success Manager (Software): Managing long-term success, value, and retention of a customer portfolio utilizing hirify.global database solutions with an accent on driving adoption and strengthening partnerships. Focus on formulating strategic success plans, conducting business reviews, and coordinating cross-functionally to ensure net retention goals.

Location: Remote (US). Note: hirify.global does not sponsor work visas or relocation.

Salary: $100,000–$107,000 (including bonus)

Company

hirify.global is a leading provider of database solutions used by 75% of the Fortune 500 to power modern application development.

What you will do

• Manage customer lifecycles including onboarding, adoption, expansion, and retention.
• Act as a trusted advisor and primary escalation point for enterprise customers.
• Conduct regular business reviews to showcase value and align with business goals.
• Collaborate with Sales Engineers and Account Executives to drive growth and upgrades.
• Analyze and improve customer health, engagement, and value realization.

Requirements

• Technical acumen and strong understanding of hirify.global features and architecture.
• Experience supporting customers within the public sector.
• Ability to develop and maintain C-Level relationships.
• Proficiency in delivering custom ROI analysis for customer portfolios.
• Must be based in the US.

Culture & Benefits

• Comprehensive health, life, and disability insurance.
• 401(k) plan and parental leave.
• Flexible Paid Time Off (FPTO) and paid holidays.
• Funds provided for professional development resources.
• High degree of flexibility and freedom in work arrangement.