Process Redesign Manager

TL;DR

Process Redesign Manager (Telecom): Lead consumer portfolio process redesign initiatives to improve customer experience and process performance with an accent on cross-functional projects and data-driven analysis. Focus on delivering complex projects from opportunity identification through implementation, managing stakeholders, and providing expert advice on process builds.

Location: NSW, Australia. Hybrid: three days in office, two days remote.

Company

hirify.global is a telecommunications company connecting people and delivering seamless customer and colleague experiences.

What you will do

• Lead consumer portfolio process redesign initiatives to improve customer experience and process performance.
• Deliver complex cross-functional projects from opportunity identification and analysis through solution design, approval, and implementation.
• Manage project stakeholders.
• Perform process performance analysis to support data-driven decision-making.
• Provide expert advice on product and process build initiatives.
• Collaborate with the Process Centre of Excellence team to strengthen processes.

Requirements

• Project management experience.
• BPMN knowledge and familiarity using Signavio.
• Lean Six Sigma experience.
• Proven experience delivering projects that improve Customer and Employee Experience.
• Outstanding leadership and stakeholder management skills.
• Strong communication, influencing skills, and ability to tailor communication to stakeholders across all levels.
• Strong analytical skills and ability to interpret data.
• Familiarity with telecommunications products.
• Relevant undergraduate degree in finance, economics, accounting, business, or equivalent experience.

Culture & Benefits

• Competitive remuneration, $80 monthly credit, 25% off hirify.global products, and shopping discounts with retail partners.
• Flexible hybrid working: three days in office, two days remote/home.
• Vibrant office campus with cafes, gym, GP, post office, childcare, and free shuttle bus.
• Competitive leave including additional 'Connected' days and up to 16 weeks paid Parental Leave.
• Development via hirify.global U micro-credentials with universities, colleague networks, and diversity initiatives.
• Free 24/7 wellbeing support including counselling.