Manager, CRM & Reporting Platforms (Microsoft Dynamics)

TL;DR

Manager, CRM & Reporting Platforms (Microsoft Dynamics): Leading a cross-functional team of developers, product managers, and analysts to optimize CRM and reporting capabilities with an accent on platform maturity and business value. Focus on driving the product roadmap for Microsoft Dynamics 365, automating business processes, and managing vendor relationships to increase operational efficiency.

Location: Austin, Charlotte

Company

hirify.global is a global investment firm focused on providing strategic financial solutions.

What you will do

• Lead, mentor, and develop a cross-functional team of CRM developers, Product Managers, and Reporting Analysts.
• Develop and drive the product development and service roadmap for the Global Client Group department.
• Partner with stakeholders to identify opportunities for technology-driven automation and efficiency gains.
• Oversee the design and enhancement of CRM solutions within Microsoft Dynamics.
• Manage vendor relationships, software licenses, and consultant contracts, including financial monitoring.
• Utilize OKRs and KPIs to align team efforts with measurable business outcomes and ROI.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or a related technical field.
• 10+ years of experience in technical product management, business analysis, and engineering management.
• Deep understanding of CRM systems, with a strong preference for Microsoft Dynamics.
• Experience as a hands-on architect or developer within Microsoft Dynamics or Salesforce.
• Proven track record of building and leading high-performing distributed teams.
• Strong proficiency in Agile software development and vendor management.

Nice to have

• Master's degree in a technical field.
• Experience with enterprise reporting tools such as Coric or Vermilion.
• Familiarity with Power BI or similar business intelligence tools for dashboard creation.
• Knowledge of Marketing Automation platforms, such as Microsoft Customer Insights-Journeys.
• Experience using OKR frameworks to align teams and measure success.

Culture & Benefits

• Comprehensive benefits package and educational initiatives.
• Support for professional development and continuous learning.
• Inclusive work environment committed to equal opportunity.
• Culture focused on growth mindset, adaptability, and systemic problem-solving.