Manager, Revenue Systems - Salesforce

Location: Hybrid in Chicago or New York, with 3 days per week in the office required

Salary: $115,000 in Illinois; $128,000 in New York

Company

hirify.global operates Grubhub, a U.S. food ordering and delivery marketplace connecting diners with restaurants through online ordering and delivery technology.

What you will do

• Own JIRA ticket backlog management, sprint planning, and quarterly project prioritization.
• Translate GTM business requests into business requirements documents, process flowcharts, user stories, and acceptance criteria.
• Coordinate stakeholders across Merchant Network, Grubhub for Business, Campus, Ads, and hirify.global with technical engineering and Salesforce administration teams.
• Lead business analysis, integration requirements, workflow optimization, and end-to-end delivery across Salesforce Sales Cloud, Spiff, Account Engagement, Gong, Chili Piper, and Telephony/CTI systems.
• Manage UAT, including test scripts, user testing sessions, sign-offs, and SOP documentation.
• Analyze platform telemetry, ticket velocity, usage, vendor health, and ROI for executive Monthly Business Reviews while identifying automation and AI opportunities.

Requirements

• Bachelor’s degree in Business, Information Systems, Operations, or a related field.
• 3–5 years of experience in the Salesforce ecosystem as a Business Systems Analyst, Revenue Systems Manager, or RevOps Project Manager.
• Strong functional knowledge of Salesforce Sales Cloud, including lead-to-cash, opportunity management, custom objects, and reporting.
• Experience with Spiff, Account Engagement (Pardot), Gong, Chili Piper, and enterprise Telephony/CTI solutions such as AWS Connect.
• Experience with Agile/Scrum delivery, JIRA backlog management, user story drafting, end-to-end project management, UAT, and formal SDLC processes.
• Strong reporting, data analytics, communication, stakeholder management, and technical requirements documentation skills.

Nice to have

• Salesforce Certified Administrator or Certified Business Analyst certification.
• PMP, CSM, or CSPO certification.
• Salesforce end-user or administrative experience.

Culture & Benefits

• Hybrid work with office attendance encouraged up to 5 days per week for in-person collaboration.
• Competitive compensation package with equity and a 401(k).
• Medical, dental, and vision plans, plus short- and long-term disability coverage.
• Paid time off, sick leave, paid parental leave, discounted meals, and perks across the hirify.global family of brands.
• hirify.global evaluates candidates based on potential and supports diversity, equity, and inclusion.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.
• Accommodation requests can be shared with the recruiter during the interview process.