Assoc Help Desk Tech - Casual (Customer Support)

TL;DR

Assoc Help Desk Tech - Casual (Customer Support): Providing first-level technical support for computer applications, hardware, and user provisioning with an accent on incident management and customer service. Focus on troubleshooting end-user issues, monitoring data center operations, and ensuring accurate security documentation.

Location: Must be based in Morgantown, West Virginia

Company

hirify.global is a comprehensive healthcare system providing medical services across West Virginia.

What you will do

• Provide first-level support for user requests, including troubleshooting, escalation, and resolution using incident management systems.
• Manage accurate user provisioning and documentation for security tracking and auditing purposes.
• Monitor ongoing operations of the Data Center Facility and system-wide alerts.
• Field an average of 40+ calls per shift while delivering excellent customer service.
• Collaborate with team members to provide mentoring, training, and support for new technology projects.

Requirements

• High school diploma with 2 years of help desk/customer service experience, OR an Associate degree in a technical field, OR currently enrolled in the 3rd year of a Bachelor's degree in CS, IT, or Informatics.
• Ability to work in Morgantown, West Virginia.
• Flexibility to work various shifts, including weekends, holidays, and overnight shifts.
• Commitment to work a minimum of 16 hours per week.
• Ability to handle confidential information and work under high-stress conditions.

Nice to have

• Bachelor's degree in computer science, information technology, business, or informatics.
• Certifications such as CompTIA A+, Cisco CCNA, HDI Help Desk Technician, MCP, or MCSE.

Culture & Benefits

• Strong focus on internal growth with career ladders leading to System Analyst, Engineer, Developer, or Manager roles.
• Opportunity to advance to a Senior Technician position.
• Casual employment status with the potential to be considered for full-time positions as they become available.