Help Desk Technician

TL;DR

Help Desk Technician: Providing local and remote technical support services for end-user IT and IS issues with an accent on incident resolution and customer communication. Focus on maintaining normal IT operations, documenting resolutions, and collaborating with Tier II and Tier III support teams.

Location: On-site in Hurlburt Field, FL

Company

hirify.global (JST) provides mission-critical support and IT solutions for federal, military, and government customers.

What you will do

• Serve as the single point of contact for all IT and IS service requests and incidents.
• Provide local and remote technical support to resolve end-user issues.
• Maintain and restore normal IT operations with minimal impact on productivity.
• Document all calls and resolutions to ensure team continuity.
• Collaborate with Tier II and Tier III teams to troubleshoot and solve complex customer issues.
• Rotate schedules as required by operational needs.

Requirements

• Active DoD Secret clearance required.
• CompTIA Security+ certification required.
• Proven experience in customer service.
• Ability to work on-site in Hurlburt Field, FL.

Culture & Benefits

• Full benefit package provided.
• Collaborative and supportive work environment.
• Commitment to professional and personal employee development.
• Focus on employee well-being, healthy lifestyles, and community involvement.