Service Desk Analyst

TL;DR

Service Desk Analyst (IT Support): Providing technical support and assistance to end users within a healthcare revenue cycle environment with an accent on troubleshooting hardware, software, and application issues. Focus on maintaining accurate documentation, managing incident resolution, and ensuring a positive user experience through effective communication and system configuration.

Location: Must be based in the United States

Company

hirify.global is a leading provider of technology-enabled revenue cycle management solutions for health systems and hospitals.

What you will do

• Diagnose and resolve routine technical issues for end users within established service-level agreements.
• Troubleshoot hardware, software, and application problems using approved tools and procedures.
• Document all interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex technical issues to appropriate teams while maintaining ownership until resolution.
• Assist in onboarding activities including user account setup and system configuration.
• Communicate effectively with end users to provide status updates and guidance.

Requirements

• Must be based in the United States
• Proven experience in technical support or a service desk role.
• Strong troubleshooting skills for hardware, software, and applications.
• Proficiency in documenting technical issues and resolutions.
• Ability to work with moderate independence in a fast-paced environment.
• Excellent communication skills for interacting with end users.

Culture & Benefits

• Comprehensive benefits package including healthcare, retirement, and well-being programs.
• Commitment to professional development with tuition reimbursement and certification support.
• Collaborative and innovative culture focused on growth and work-life flexibility.
• Quarterly and annual incentive programs for high performance.
• Award-winning workplace recognized for remote work and healthcare excellence.