Field IT Support Apprentice

TL;DR

Field IT Support Apprentice (IT End User Support): Providing on-site IT support for live events, offices, and festivals with an accent on hardware installations, troubleshooting, and customer assistance. Focus on logging and prioritizing support requests, escalating issues, and collaborating with technical teams to ensure smooth operations during high-pressure events.

Location: London, United Kingdom (Bromley By Bow base, travel to UK venues and festivals, flexible hours including evenings/weekends). Full UK driving licence required.

Company

Ticketmaster, part of hirify.global, the world’s largest live entertainment company, powering live events and ticketing.

What you will do

• Present a professional contact point to receive, prioritise, and log support requests from internal/external customers.
• Escalate issues when necessary and keep customers informed of updates.
• Route requests to other support teams and carry out daily tasks per shift rota.
• Perform hardware builds and installations as directed by senior team members.
• Maintain individual learning records for the apprenticeship provider.

Requirements

• Minimum 5 GCSEs A*-C (including Maths, English); A-levels ok, but not eligible if completed more than first year of degree.
• Basic knowledge of Windows 7/8/10 & OSX, Microsoft Office, Adobe products.
• Interest in hardware troubleshooting (Dell, Apple, Lenovo).
• Excellent communication skills (written/spoken).
• Able to work flexible hours including evenings/weekends; full UK driving licence.

Nice to have

• Positive attitude, organised, methodical problem-solving.
• Self-motivated, proactive, customer-focused.

Culture & Benefits

• 24-month fixed-term apprenticeship with on-the-job training and nationally recognised Level 3 qualification.
• Collaborative, fast-paced Field Technology team supporting live events across UK.
• Hands-on experience with real-world scenarios, mentorship from experienced engineers.
• Inclusive environment committed to diversity, equal opportunities, and work-life balance.
• Training includes MTA certifications (Networking, Mobility/Devices, Cloud Fundamentals) and Microsoft courses.

Hiring process

• Assessed by external apprenticeship provider with regular workplace evaluations.