Senior Account Manager (Higher Education)

TL;DR

Senior Account Manager (Higher Education): Driving customer retention, growth, and strategic alignment across assigned SaaS accounts with an accent on renewals, expansion opportunities, and executive relationships. Focus on leading QBRs, forecasting churn accuracy, and implementing risk mitigation strategies to ensure long-term customer success and revenue growth.

Kitchener, Ontario, Remote - Canada, Toronto, Ontario

$96,000 — $105,000 CAD

Company

hirify.global is a cloud company modernizing education through personalized, student-centric learning platforms and solutions.

What you will do

• Own end-to-end renewal processes, proactively engaging customers to reinforce value and manage negotiations.
• Identify and close upsell/cross-sell opportunities by aligning additional solutions to customer goals.
• Build and maintain executive relationships, including regular touchpoints and annual in-person event participation.
• Lead Quarterly Business Reviews (QBRs) with data-driven presentations on ROI, adoption, and future outcomes.
• Develop account strategies, monitor health indicators, forecast churn, and execute risk mitigation plans.

Requirements

• 5+ years of account management experience in a SaaS environment
• Proven track record managing large books of business and achieving quotas
• Experience with enterprise-level web-based applications
• Strong skills in account strategy, revenue drivers, renewals, expansions, and multi-threaded relationships
• Exceptional communication for QBRs, forecasting, risk assessment, and stakeholder influence
• Ability to manage priorities, deadlines, and deliver measurable customer value

Culture & Benefits

• Flexible work arrangements
• Learning and growth opportunities, including tuition reimbursement up to $4,000 CAD and 2 paid days for SkillsWave activities
• Employee wellbeing support (mental health services, EFAP, financial planning)
• Retirement planning and competitive benefits package
• Wellness reimbursement, home internet reimbursements, employee recognition, and social events
• 2 paid volunteer days and dog-friendly offices at HQ locations