Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS/iPaaS): Managing a portfolio of high-value enterprise accounts to ensure platform adoption and value realization with an accent on strategic relationship management and revenue retention. Focus on driving digital transformation, orchestrating AI adoption, and aligning product capabilities with C-level business objectives.

Location: Toronto, Canada

Company

hirify.global delivers enterprise infrastructure for the agentic era, redefining iPaaS to unify data, applications, processes, and AI into a single governed platform.

What you will do

• Own a portfolio of enterprise accounts to ensure value realization, adoption, and retention.
• Act as a trusted advisor and liaison between customers and internal teams including Sales, Product, and Marketing.
• Develop strategic relationships with senior executives to align hirify.global with transformation initiatives.
• Create and manage Joint Success Plans mapping product deployment to business value.
• Serve as the primary escalation point for customer issues and orchestrate prompt resolutions.
• Contribute to the Customer Success practice by developing playbooks and driving operational efficiency.

Requirements

• 7+ years of professional experience in consulting, customer success, or technical account management.
• Proven track record managing enterprise accounts with ARR ranging from $200k to multi-million.
• Experience in integration and business automation (iPaaS).
• Ability to effectively engage stakeholders from Developer to C-level executives.
• Estimated 25% travel is required.
• BS degree or equivalent education.

Nice to have

• Experience in hyper-growth horizontal SaaS/iPaaS companies.
• Background in leading and consulting for Digital Transformation initiatives.
• Prior experience as an Account Manager or in senior roles within SI/consulting firms.

Culture & Benefits

• Flexible, trust-oriented culture that empowers employees to take full ownership.
• Emphasis on balancing high productivity with self-care.
• Vibrant and dynamic work environment with a wide range of employee benefits.
• Company recognized as a top-tier employer for remote workers.