Customer Support Specialist (Healthcare)

TL;DR

Customer Support Specialist (Healthcare): Managing patient enrollment and prescription fulfillment with an accent on insurance verification and coordination between providers and insurers. Focus on resolving patient barriers and ensuring a seamless healthcare journey via phone, email, and chat.

Location: On-site in Chesterfield, MO

Company

A fast-growing healthcare technology company that builds products like BlinkRx and Quick Save to make prescriptions accessible and affordable.

What you will do

• Guide patients through enrollment, onboarding, and prescription fulfillment via phone, email, and chat.
• Conduct outbound outreach to support patients in completing key steps in their prescription journey.
• Coordinate between patients, providers, and insurers to resolve barriers related to insurance or affordability.
• Assist with insurance verification, benefits coordination, and financial assistance programs.
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA.
• Identify trends in the patient experience and share feedback to improve internal processes and products.

Requirements

• High school diploma or GED.
• Must be based in or able to work onsite in Chesterfield, MO.
• Strong verbal and written communication skills.
• Comfortable using technology and learning new systems quickly.
• Strong problem-solving skills and high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Nice to have

• Associate’s or Bachelor’s degree.
• Prior customer service experience in retail, call centers, or other customer-facing environments.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Daily onsite meal stipend.
• Free shuttle service and onsite parking.
• Flexible scheduling options, including 4-day workweeks.