Account Supervisor (Field Ops)

TL;DR

Account Supervisor (Field Ops) (Automotive Marketing): Managing OEM automotive clients within assigned territory through in-person consultations, data analysis, and performance optimization with an accent on building relationships and ensuring advertising compliance. Focus on driving KPI improvements, strategizing marketing solutions, and resolving client issues to promote dealership growth and retention.

Location: Chicago (Hybrid model: office 3 days/week, work from home 2 days/week if desired, up to 50% travel required)

Salary: $80,000 - $92,000

Company

Global precision marketing agency part of Omnicom, activating client growth with data, creativity, and technology across 15+ markets.

What you will do

• Build and maintain relationships with dealer clients, conducting up to three one-hour in-person consultations daily with data analysis and improvement recommendations
• Monitor advertising compliance, review quarterly marketing plans, and provide optimization advice based on performance
• Partner with OEM field representatives for joint consultations and coordinate marketing enhancements
• Drive KPI improvements, strategize overall marketing performance, and identify program changes
• Manage client issues, conflict resolution, retention, and growth while achieving engagement targets
• Write daily contact reports, maintain logs, and communicate results-oriented solutions

Requirements

• Bachelor’s Degree in Business (automotive or marketing preferred) or equivalent; 5+ years automotive/marketing experience with digital advertising focus
• Demonstrated experience working with Dealer Principals and General Managers; strong preference for premium luxury segment
• Ability to travel up to 50% (drive/fly to dealerships, overnights in hotels); valid driver’s license required
• Strong relationship-building, communication, presentation, and organizational skills
• Autonomous work style, customer focus, resiliency, and ability to multitask under pressure
• Proficiency in Salesforce CRM, Word, Excel, and other tools for tracking results

Culture & Benefits

• Hybrid model supporting in-person collaboration and flexibility (WFH two days/week)
• Comprehensive benefits: health/vision/dental insurance, 401(k), stock options, FSA/HSA, vacation, sick/personal days, paid parental leave, disability
• Inclusive workplace emphasizing personal well-being, individuality, and positive activism days