Analyst, Sales Systems

TL;DR

Sales Systems Analyst: Analyze seller-facing systems, workflows, automation, and AI use cases to improve sales execution with an accent on reducing friction, enhancing signal quality, and workflow prioritization. Focus on identifying gaps, supporting tool lifecycles, user administration, performance metrics analysis, and cross-functional collaboration.

Location: Toronto, ON; Calgary, AB; Vancouver, BC, Canada

Salary: $62,400 to $78,000 annually + 6% Target Incentives (Ontario)

Company

Software-focused IT solutions and services provider equipping organizations for cloud migration, modern workplaces, and smarter technology decisions.

What you will do

• Analyze seller-facing systems, workflows, automation, and AI use cases to identify gaps, friction, and low-value activities.
• Support lifecycle of tools, automation, and AI through intake, pilots, scale decisions, and signal quality analysis.
• Handle user access administration for Sales Ops-owned tools, including provisioning, permissions, and compliance coordination.
• Track workflow, tool, and system metrics; combine with feedback for actionable insights and recommendations.
• Collaborate with Sales Ops, Marketing Ops, Enablement, IT, and Field teams to align on system workflows and execution.

Requirements

• Experience in sales operations, systems analysis, analytics, or commercial program support.
• Post-Secondary Degree in Computer Science, Business Administration, Engineering, or equivalent work experience.
• Strong analytical and problem-solving skills to turn data and feedback into practical insights.
• Experience analyzing account lists, segmentation, and performance data.
• Familiarity with CRM platforms, automation tools, and analytics solutions.
• Strong collaboration and communication skills; empathy for seller workflows.

Culture & Benefits

• Comprehensive benefits: medical/dental care, Employee & Family Assistance Program, RRSP/DPSP with matching, life/disability insurance.
• Paid time off: vacation, sick leave, holidays, parental leave, volunteer days, bereavement leave.
• Flexible workdays, employee discount program, inclusive culture recognized as Great Place to Work for 20 years.
• Collaborative, high-performing environment focused on innovation, career development, and work-life balance.