Customer Success Manager (SEO)

TL;DR

Customer Success Manager (SEO): Driving business outcomes for enterprise customers by implementing and optimizing SEO analytics and research environments with an accent on platform adoption and strategic alignment. Focus on managing complex integrations, configuring AI-driven use cases, and ensuring high customer value to support renewals.

Location: On-site in London

Company

hirify.global is a leading enterprise SEO and content performance platform that helps global organizations optimize their digital content using AI-driven insights.

What you will do

• Align customer business requirements to SEO programs spanning data, workflow, and reporting.
• Create and support integrated SEO analytics and research environments for enterprise customers.
• Drive complex technology integrations and implementations to completion.
• Conduct regular customer sessions to train different organizational divisions and drive platform usage.
• Configure the platform to support advanced AI use cases within the evolving search landscape.
• Manage day-to-day engagement to deliver high customer value and ensure account renewal.

Requirements

• 5+ years of experience managing multiple customer accounts.
• Working knowledge of SEO and digital marketing.
• Experience in discovery of business goals and driving technology platform adoption.
• Proven track record of managing complex integrations.
• Bachelor's degree.
• Must be based in London for on-site work.

Nice to have

• Experience with web analytics, specifically Adobe Analytics.

Culture & Benefits

• Competitive salary and bonus structure.
• Comprehensive benefits, including BUPA healthcare.
• Central London office location (Labs Holborn) with fully stocked kitchens.
• Collaborative environment with frequent social events.
• Opportunity to work in a fast-paced setting with high visibility of impact.