Technical Account Manager

TL;DR

Technical Account Manager (IT Security/SaaS): Provide technical expertise, support, and guidance to clients maximizing value from hirify.global's IT infrastructure and security solutions with an accent on technical account reviews, obstacle resolution, and feature adoption. Focus on identifying upsell opportunities, positioning professional services, and delivering best practices through integrations and knowledge transfer.

Miami, FL (onsite)

Company

Leading provider of AI-powered IT infrastructure and security management solutions for MSPs and internal IT organizations worldwide, managing over 15 million endpoints.

What you will do

• Build expertise in hirify.global software and conduct in-depth Technical Account Reviews to highlight usage opportunities and identify obstacles.
• Own identification and resolution of customer obstacles, engaging Product, Tech, and Ops teams for closure.
• Ensure customers have plans to use relevant features and integrations in the IT Complete platform.
• Position and sell professional services and training to maintain engagement and optimal product usage.
• Create opportunities for additional modules and share new features, best practices, and knowledge transfer.
• Stay current with modern technologies through training and hands-on learning.

Requirements

• 2-4 years in customer-facing technical account role
• Experience in technical account reviews for SaaS/Tech solutions
• Strong presentation and communication skills
• Demonstrated ability to identify and leverage opportunities
• Knowledge of network and desktop management solutions
• Business-Level English
• Commitment to continued professional development

Nice to have

• Knowledge of RMM systems, PSA (Helpdesk, CRM), Documentation, Backup, or Security solutions
• Technical Account Management/Customer Success experience resolving key account issues
• Managing servers and workstations (Microsoft Systems Administrator)
• Networking technology (CCNA, Network+)
• Sales experience
• College or technical degree

Culture & Benefits

• High-growth environment backed by Insight Venture Partners.
• Expectations of going above and beyond for customers.
• Equal employment opportunity.