Developer Support Engineer (AI)

TL;DR

Developer Support Engineer (AI): Assisting technical users with implementing hirify.global's search API across various web and mobile stacks with an accent on troubleshooting and technical problem-solving. Focus on resolving complex technical obstacles, partnering with product/engineering teams to report bugs, and enhancing knowledge bases.

Location: Hybrid in London, England

Company

hirify.global is a pioneer and market leader in AI Search, providing a high-performance search API used by thousands of businesses globally.

What you will do

• Handle technical support requests via web and email channels for developers and enterprise customers.
• Troubleshoot and resolve complex technical obstacles related to the implementation of hirify.global's products.
• Collaborate with Product and Engineering teams to report bugs and serve as a subject matter expert.
• Contribute to the development of internal and external knowledge bases.
• Participate in internal projects to improve support processes and tools.

Requirements

• 2+ years of experience in technical customer support for SaaS enterprise software.
• Proficiency in web development, REST APIs, and database management.
• Working knowledge of languages such as JavaScript, Java, PHP, Swift, Ruby, or Python.
• Excellent spoken and written English skills.
• Must be based in London, England to support a hybrid work schedule.
• Ability to work in an on-call rotation.

Nice to have

• Basic familiarity with iOS & Android platforms.
• Experience supporting open-source projects and GitHub communities.
• Experience with Shopify or Magento.

Culture & Benefits

• Flexible workplace strategy emphasizing impact and output over physical location.
• High-trust environment with autonomy over work schedule and location.
• Inclusive workplace committed to diversity, equity, and respect for all backgrounds.
• Culture driven by values of Grit, Trust, Candor, Care, and Humility.