Field Service Engineer

TL;DR

Field Service Engineer (POS/Retail): Installation, maintenance, and repairs on point-of-sale, self-service checkout, servers, and peripherals with an accent on diagnosing issues, component replacement, and ensuring SLA compliance. Focus on site preparation, preventative maintenance, and resolving customer incidents under pressure while managing parts inventory and reporting.

Location: Germany (onsite/field service in assigned territory, may require travel, work at height, lifting up to 50 lbs, flexible shifts including nights/weekends/on-call)

Company

Global provider of point-of-sale and retail technology solutions.

What you will do

• Install, maintain, and repair equipment like POS systems, self-service checkouts, servers, and peripherals in assigned territory.
• Diagnose problems, replace components, and perform preventative maintenance to ensure customer operations and SLA compliance.
• Assist in site preparation, cable installation, equipment staging, and testing; handle modular swaps and unit replacements.
• Own customer incidents until resolution, escalate when needed, and build local relationships.
• Maintain parts inventory, track expenses, report activities, and manage NCR assets like tools and vehicles.
• Work flexible schedule based on demand, including peaks, colleague coverage, and 24/7 support if required.

Requirements

• Clean driving license required
• High School Diploma or equivalent experience
• Basic computer skills: Windows OS, Microsoft Office
• Experience in PC hardware maintenance/support (desktops, servers, peripherals), routers, networks, switches, hubs
• High mechanical/electrical aptitude; good problem-solving, works independently under pressure
• Excellent interpersonal/customer skills; flexible schedule including nights, weekends, overtime, on-call

Nice to have

• Associates degree or certifications in technology/electronics/IT
• Previous NCR or EPOS maintenance/install experience
• Strong desktop hardware experience

Culture & Benefits

• Teamwork and cooperative effort emphasized
• Flexible shifts with possible night allowances per country guidelines
• Focus on customer satisfaction, quality, cost control, and safety
• Training provided for working at height (ladders, MEWP) and power tools