Dispute Manager North-Europe

TL;DR

Dispute Manager (North-Europe): Overseeing end-to-end customer dispute management process for accounts receivables with an accent on investigation, resolution, trend analysis, and process improvements. Focus on collaborating with sales, customer service, credit, and finance teams, implementing best practices, and training AR team members.

Location: Amsterdam, Netherlands (balanced office-based with WFH flexibility based on team needs)

Company

Global team of 6,000+ passionate individuals working with world-class brands like Philips to turn houses into homes.

What you will do

• Lead end-to-end dispute management, including investigation, resolution, and customer communication to collect receivables on time.
• Monitor dispute aging and ensure resolutions meet company policies and SLA targets.
• Analyze dispute trends and root causes, providing insights to prevent future issues.
• Collaborate with Sales, Customer Service, Credit, and Finance teams for efficient resolutions.
• Maintain dispute records in ERP systems and prepare reports on volumes, status, and balances.
• Implement process improvements, train AR team, and support audits/compliance.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field
• 5+ years in accounts receivable or credit management with focus on dispute resolution
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Experience with ERP systems (e.g., SAP) and Microsoft Excel
• Ability to work under pressure, manage priorities, detail-oriented
• Customer-focused with leadership, team, and stakeholder management skills

Culture & Benefits

• Internationally competitive salary and performance-based annual incentives
• Top pension scheme, work from home/commuting/phone allowances
• Work from abroad up to 30 days per year, structured holiday policy with enhanced parental leave
• Bicycle plan, health insurance/gym discounts, product discounts
• Modern Amsterdam office, high growth environment, inclusive culture embracing diversity