IT Engineer

TL;DR

IT Engineer (System Administration): Managing internal IT infrastructure, device lifecycles, and security policies for a growing health-tech team with an accent on macOS management and SaaS administration. Focus on automating onboarding/offboarding workflows, maintaining MDM systems, and ensuring HIPAA/SOC 2 compliance.

Location: Remote (Must be based in the US or Canada)

Company

Health-tech company focused on empowering users to live 100 healthy years through advanced technology, venture-backed by a16z.

What you will do

• Provide technical support to employees for devices, software, and account issues.
• Manage secure onboarding and offboarding workflows to ensure timely access across systems.
• Maintain and improve IT documentation, runbooks, and automation scripts.
• Enroll and monitor laptops in MDM and manage endpoint protection.
• Administer SaaS productivity tools including Google Workspace, Slack, and Notion.
• Track IT assets, manage inventory, and support device lifecycle operations.

Requirements

• 3–5 years of experience in an IT support, helpdesk, or systems admin role.
• Strong troubleshooting skills across macOS, SaaS tools, and identity/access systems.
• Experience with MDM, endpoint protection, and identity tools.
• Familiarity with scripting or automation using Bash, Python, or no-code tools.
• Must be based in the US or Canada.

Nice to have

• Experience in healthcare or compliance-focused environments (HIPAA/SOC 2).
• Experience using Okta or GAM admin automation tools.
• Prior experience supporting a fully remote team within a startup environment.

Culture & Benefits

• Competitive salary and benefits package.
• Flexible working hours.
• Dynamic work environment encouraging creativity and innovation.
• Commitment to diversity, equity, and inclusion.