HR Administrator (French & German)

TL;DR

HR Administrator (HR Operations): Providing Tier 1 HR support and transaction management for employees and managers across the EMEA region with an accent on query resolution and operational excellence. Focus on managing high-volume HR tickets, maintaining SLAs, and coordinating across diverse communication channels.

Location: Warsaw, Poland

Company

Global leader in animal health dedicated to innovation and delivering products and services to treat disease in farm animals and pets.

What you will do

• Act as the primary point of contact for employees and managers regarding administrative HR queries.
• Manage customer inquiries via email, phone, and chat using internal ticketing systems.
• Ensure services meet defined SLAs and KPIs to drive operational efficiency.
• Collaborate with various HR teams to escalate and resolve complex issues.
• Manage high-volume transactions throughout the employee lifecycle.

Requirements

• Bachelor’s Degree in HR, Finance, Administration, IT, or a related field (recommended).
• Experience in HR or Shared Service Operations within an international environment.
• English: C1 level required.
• French and German: Minimum B2 level required.
• Strong customer service, communication, and problem-solving skills.

Nice to have

• Knowledge of Workday and ServiceNow.
• Proficiency in an additional language beyond English, French, and German.
• Advanced proficiency in Microsoft Office.
• Experience working in a remotely managed team.

Culture & Benefits

• Career at a leading global animal healthcare company.
• Office located in the center of Warsaw (Rondo Daszynskiego).
• Flexible working hours and extra days off.
• Private medical care, life insurance, and Multisport card.
• Animal-friendly office and access to a language learning platform.