IT Site Administrator Associate (IT Support)

TL;DR

IT Site Administrator Associate (IT Support): Providing on-site and remote technical support for end-users and infrastructure with an accent on EUC delivery standards, desktop troubleshooting, and incident management. Focus on maintaining network connectivity, managing Microsoft 365 environments, and resolving high-priority hardware and software escalations.

Location: Full-time on-site in Queretaro, Mexico

Company

A global technology leader focusing on the convergence of UX, cloud, IoT, and mobility solutions.

What you will do

• Develop and maintain governance structures and standards for EUC delivery.
• Provide 1st and 2nd line support for Windows OS, MS Office, and Outlook.
• Manage and resolve service requests and incidents through to completion.
• Troubleshoot network issues, including IP, DHCP, DNS, cabling, and patching.
• Support remote access tools such as Citrix and Cisco VPN.
• Maintain and support audio-visual equipment and projectors.

Requirements

• 3 years of professional experience in IT support.
• Proficiency in troubleshooting laptops, printers, scanners, and peripherals.
• Strong knowledge of Microsoft Operating Systems and MS Exchange/365.
• Experience with Anti-Virus clients and patch management.
• Must be based in or able to work on-site in Queretaro, Mexico

Culture & Benefits

• Employee discounts on hirify.global and Samsung products (JBL, AKG, etc.).
• Access to extensive training via hirify.global University.
• Competitive wellness benefits and tuition reimbursement.
• Professional recognition through the “Be Brilliant” program.
• Inclusive and diverse work environment fostering professional development.