Dir. Projects & Programs, Retail

TL;DR

Dir. Projects & Programs, Retail: Leads a portfolio of retail real estate projects and manages a team of Project Managers and Senior Project Managers with an accent on end-to-end delivery, financial outcomes, and client satisfaction. Focus on establishing standardized processes, resource allocation, risk mitigation, and driving operational excellence across multiple concurrent projects.

Location: Hybrid work environment with on-site presence as needed in New York NY, Cincinnati OH, Nashville TN, Columbia SC, Baltimore MD, Atlanta GA, Ashburn VA, Charleston WV, Chatham NJ, Tampa FL, Raleigh NC, USA

Salary: $161,670 - $190,200

Company

Global real estate services firm providing project and program management solutions.

What you will do

• Directly manage PMs and Sr PMs, including hiring, onboarding, coaching, performance evaluations, and succession planning.
• Own portfolio delivery outcomes, drive project initiation through closeout, enforce standardized processes like charters, risk registers, and QA/QC.
• Lead resource planning, issue resolution, vendor management, and procurement coordination.
• Serve as executive point of contact for clients, manage governance routines, and ensure client satisfaction through feedback loops.
• Manage portfolio financials including budgeting, forecasting, change control, and profitability.
• Drive adoption of PM tools, maintain portfolio dashboards, and leverage analytics for continuous improvement.

Requirements

• Bachelor’s degree in Architecture, Engineering, Construction Management, Business Administration, or related field; Master’s preferred.
• 12+ years of progressive project management experience, including 3+ years managing teams and portfolios.
• Expertise in client relations, consulting, stakeholder management, financial acumen, contract negotiation, vendor management, and risk mitigation.
• Excellent written and verbal communication; ability to present to executive audiences.
• Periodic travel to project sites up to 30%.
• Hybrid work with on-site presence as needed in specified US locations.

Nice to have

• Professional certifications (PMP, CCM, PE, RA, LEED AP).
• Experience leading programs across multiple sites and geographies.
• Background in Financial Services, infrastructure, critical environments, or other complex sectors.

Culture & Benefits

• Health, vision, dental insurance, flexible spending accounts, health savings accounts.
• Retirement savings plans, life and disability insurance, paid and unpaid time away from work.
• Culture of safety, accountability, inclusivity, high performance, and continuous improvement.
• Competitive pay based on location, experience, and qualifications; not less than minimum wage.
• Equal Opportunity employer committed to protected groups, veterans, and individuals with disabilities.