Director, Transition & Transformation (Commercial Real Estate)

TL;DR

Director, Transition & Transformation (Program Management): Leading the onboarding of new Global Occupier Services clients into the operating model, systems, and service delivery with an accent on end-to-end transition execution from strategy through stabilization. Focus on orchestrating complex multi-country programs, aligning stakeholders, and embedding AI-driven insights to improve delivery predictability.

Location: Onsite in Creve Coeur, Missouri, USA

Salary: $136,000 - $160,000

Company

A global leader in commercial real estate services providing integrated solutions for occupiers and investors.

What you will do

• Serve as the single accountable owner for client onboarding success, managing the narrative from contract award to stabilization.
• Lead multiple concurrent transition and transformation programs, ensuring contractual obligations and success criteria are met.
• Partner with HR and Service Line leaders to drive people readiness, role clarity, and adoption using change management methodologies.
• Act as a trusted advisor to senior client executives, leading governance forums and documenting outcomes.
• Identify operational and contractual risks through RAID management and implement mitigation strategies.
• Integrate technology, analytics, and AI capabilities into transition workflows to ensure scalability and informed decision-making.

Requirements

• Bachelor’s degree required (MBA or advanced degree preferred).
• 5+ years of program leadership experience within Commercial Real Estate or Occupier Services.
• Proven track record of leading enterprise-level onboarding or transformation initiatives across multiple geographies.
• Deep understanding of Facility Management and Integrated Portfolio Management delivery models.
• Strong executive-level communication and governance discipline.
• Must be based in the USA.

Nice to have

• PROSCI certification.

Culture & Benefits

• Comprehensive benefits package including health, vision, and dental insurance.
• Retirement savings plans and life/disability insurance programs.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Paid and unpaid time away from work.
• Collaborative and inclusive culture driven by entrepreneurial spirit.