Customer Success Manager (Channel)

TL;DR

Customer Success Manager (Channel): Managing post-sales relationships for EMEA resellers, VARs, and distributors to ensure partner enablement and growth with an accent on partner onboarding, certifications, and churn prevention. Focus on building executive relationships, driving repeatable sales motions, and identifying expansion opportunities within the UK channel landscape.

Location: Remote (Must be UK-based, Reading area preferred). Regular travel across the UK is required.

Company

hirify.global provides a Unified IT Operations Platform that delivers endpoint management, autonomous patching, backup, and remote access for nearly 40,000 customers globally.

What you will do

• Manage the post-sales lifecycle for a portfolio of EMEA resellers, VARs, and distributors.
• Travel regularly across the UK to build executive relationships and deepen the company's presence.
• Lead partner onboarding, product training, and go-to-market workshops.
• Analyze partner health data to proactively mitigate churn risks and close adoption gaps.
• Collaborate with the CAM to identify upsell and territory expansion opportunities.
• Conduct regular QBRs with strategic partners to align on performance and joint growth plans.

Requirements

• Proven experience in a channel-facing post-sales role within a SaaS or technology company.
• Deep understanding of the indirect channel model (resellers and distributors).
• Must be based in the UK; this position is not eligible for visa sponsorship.
• Ability and willingness to travel regularly across the UK.
• Fluent English proficiency.

Nice to have

• Familiarity with the UK channel landscape.
• Background in RMM, MDM, endpoint management, or IT management SaaS.
• Proficiency in additional EMEA languages.

Culture & Benefits

• Flexible working hours with remote office options.
• Private medical insurance through AXA.
• Gym membership discounts and access to EAP, Second Opinion, and Working Body services.
• Group Income Protection and various digital wellbeing tools (WeCare, Lifeworks).
• Professional development via a renowned training platform in a fast-growing environment.