Customer Success Manager - International

TL;DR

Customer Success Manager - International (Enterprise Security): Manage assigned portfolio of strategic enterprise customers ensuring successful deployment and adoption of hirify.global's enterprise browser with an accent on building long-lasting relationships, driving platform value, and identifying expansion opportunities. Focus on conducting business reviews, resolving issues, collaborating with internal teams, and maximizing customer success through proactive support and frameworks.

Hybrid in Reading, UK (Green Park office) regularly; International team based in the UK, with some domestic or European travel to customer sites.

Company

hirify.global created the enterprise browser—embedding advanced security, IT and network controls, data protections, and application access into the browsing experience for the world’s largest enterprises, backed by top investors including Sequoia Capital and Cisco Investments.

What you will do

• Serve as main point of contact for clients, addressing needs and ensuring satisfaction throughout their journey.
• Develop and maintain strong relationships with stakeholders from C-Level to technical experts, understanding business goals and challenges.
• Provide proactive support, guidance, onboarding, training, and regular check-ins/business reviews to maximize hirify.global value.
• Collaborate with Sales, SE, Support, R&D, and Marketing for comprehensive customer experience.
• Monitor usage/engagement, identify upsell/cross-sell opportunities, manage renewals, and collect feedback for product improvement.
• Define and iterate customer success processes, frameworks, and templates.

Requirements

• Bachelor's degree in Computer Science, Business, or related field.
• 4-10+ years in customer success, account management, or service delivery (software industry preferred, high/mid-touch model, <20 accounts per CSM).
• Project management experience including plans and stakeholder reporting.
• Understanding of cyber-security principles.
• Strong interpersonal/communication, problem-solving, analytical skills; proactive mindset; proficiency in CRM like Salesforce.
• Ability to manage multiple clients/projects independently while adhering to metrics.

Nice to have

• Customer success tools (Planhat, Gainsight).
• Software lifecycle tools (JIRA).
• Knowledge of network security, end-user experience, operational IT processes.
• Familiarity with IT support/ticketing systems.
• Experience applying trained technologies to solve problems.

Culture & Benefits

• Hybrid work environment balancing office collaboration in Reading and remote work.
• Team of high-character professionals focused on reinventing enterprise work.
• Emphasis on proactive, self-sufficient approach with strong internal collaboration.