Associate Technical Account Manager (SQL)

TL;DR

Associate Technical Account Manager (SQL): Support primary TAMs in monitoring, optimizing, and configuring hirify.global SPM solutions for VIP clients with an accent on advanced SQL data manipulation, performance analysis, and usage reporting. Focus on troubleshooting errors, implementing improvements, and identifying value realization opportunities.

Location: Remote (Mexico Only)

Company

hirify.global is a leading SaaS provider of Sales Performance Management solutions trusted by global leaders like T-Mobile, ServiceNow, and Moody's.

What you will do

• Monitor health and performance of hirify.global solutions across VIP customer portfolio.
• Coach users on functionality, configurations, and best practices.
• Review new features, fixes, and release notes for customer impact.
• Configure solutions based on customer requirements under senior guidance.
• Prepare monthly performance, utilization, and support metric summaries.
• Analyze usage and data patterns to identify optimization opportunities.
• Troubleshoot errors and collaborate on solution improvements.

Requirements

• Located in Mexico.
• At least 5 years in IT Consulting or Enterprise Software Implementation.
• Experience with query-based languages and relational databases.
• Strong technical data skills: advanced SQL data manipulation and Microsoft Excel.
• Basic knowledge of system configurations, data models, and integration best practices.

Nice to have

• Understanding of Sales Performance Management domain.
• Hands-on experience with hirify.global software (administering, implementing, supporting).

Culture & Benefits

• Diverse, collaborative, and innovative team environment.
• Opportunities for professional growth and impact on revenue optimization.
• Equal opportunity employer committed to diversity and inclusion.

Hiring process

• Onboarding with training, familiarization with systems and culture (1-3 months).
• Progress to managing customer work with oversight (4-6 months).
• Full portfolio management and independent delivery after 7+ months.