Business Intelligence Analyst

TL;DR

Business Intelligence Analyst: Analyze customer service data including telephony and IVR to influence business and product strategy with an accent on deep-dive analyses, metrics development, and actionable insights. Focus on designing dashboards in Looker, creating analytical layers in SQL databases, and presenting recommendations to stakeholders.

Remote-friendly role (HQ: New York City)

Company

High-growth company building data products and consumer brands providing access to public records and information across verticals.

What you will do

• Influence business and product strategy through data-driven insights
• Analyze customer service data, telephony, and IVR to deliver actionable business insights
• Develop metrics for customer service and create visualizations and presentations
• Design dashboards and reports in Looker for partner teams
• Build and maintain analytical presentation layers in SQL databases
• Present findings and recommendations to management and stakeholders

Requirements

• Bachelor’s degree in STEM, Finance, Economics, behavioral sciences, or similar quantitative field
• 2+ years of relevant work experience, ideally as an analyst in customer care
• Strong knowledge of SQL and experience with large, complex datasets
• Ability to tell stories with data, make actionable recommendations, and drive business changes
• Strong business judgment, entrepreneurial drive, and high attention to detail

Nice to have

• Experience using Looker, Excel, Tableau, or other BI tools
• Experience with subscription-business models, marketing-driven businesses, web analytics, e-commerce payments

Culture & Benefits

• Remote-first company balancing startup culture with stability of established, profitable organization
• Driven, passionate, creative team that challenges each other and collaborates on problem-solving
• Opportunities for autonomy, constant improvement, and data-driven decisions in high-growth environment
• Emphasis on diversity, hiring from all backgrounds, and building innovative products