Customer Success Manager (Healthtech)

TL;DR

Customer Success Manager (Healthtech/AI): Managing hospital implementations and onboarding for an agentic clinical AI assistant with an accent on driving adoption and measurable value. Focus on building relationships with clinical stakeholders and scaling the Customer Success playbook.

Location: Must be based in the Netherlands (Hybrid: at least 50% office attendance)

Company

hirify.global is building a next-generation agentic clinical AI assistant that helps clinicians reason across patient data, guidelines, and diagnostics.

What you will do

• Lead onboarding and implementation for hospital customers to ensure high-quality launch experiences.
• Build and maintain relationships with clinical, operational, and business stakeholders to drive long-term adoption.
• Proactively identify account risks and coordinate cross-functionally to resolve issues.
• Develop and refine the Customer Success playbook as the function scales.

Requirements

• 3–4 years of professional experience in healthcare, healthcare operations, customer success, or implementations.
• Deep understanding of hospital workflows and empathy for healthcare administrative burdens.
• Proven experience managing complex projects and change initiatives across multiple stakeholders.
• Analytical mindset with the ability to anticipate challenges and take full ownership of accounts.
• Strong communication skills for clinical, business, and technical audiences.

Nice to have

• Experience in software, SaaS, or health tech.
• Familiarity with CRM systems and AI tools.
• Experience working in a startup or fast-paced, cross-functional environment.

Culture & Benefits

• Culture of ownership, autonomy, collaboration, and high ambition.
• Competitive salary, comprehensive pension plan, and 25 vacation days per year.
• EUR 1,000 annual learning and development budget.
• Annual commuting subsidy and flexible working hours.
• Regular team offsites and events to celebrate success.

Hiring process

• Screening call to align on motivation and initial fit.
• Technical interview involving a case study or role-specific scenario.
• Optional onsite meeting with cross-functional team members.
• Final executive conversation focused on long-term alignment and impact.