Client Growth & Success Operations Analyst

TL;DR

Client Growth & Success Operations Analyst (AI Health): Own operational workflows, reporting, and systems for client lifecycle management with an accent on renewals, expansion planning, and cross-functional execution. Focus on building scalable infrastructure, automating processes, and delivering data-driven insights to improve client outcomes and forecasting.

Location: Remote (USA only). Applicants must be authorized to work for any employer in the U.S.; no visa sponsorship.

Salary: $115,000 - $125,000 annually (bonus eligible).

Company

hirify.global applies AI Digital Twin technology exclusively toward metabolic health to prevent chronic diseases like type 2 diabetes and obesity.

What you will do

• Own operational workflows for renewals, upsells, and expansion planning.
• Build and maintain leadership reporting on renewals, pipeline, client health, and performance metrics.
• Manage Monthly Business Review (MBR) reporting and SLT preparation.
• Analyze performance data to identify trends, risks, and improvement opportunities.
• Support forecasting, pipeline management, and resource planning for accounts.
• Drive escalation management and cross-functional collaboration with Analytics, Finance, Marketing, Product, and Operations.

Requirements

• 3–5 years in client operations, business operations, or customer success operations.
• Strong project management, organizational, and analytical skills.
• Excellent communication and interpersonal skills to influence across levels.
• Bachelor’s degree required.
• Proficiency in Microsoft Office Suite; Salesforce, reporting tools, or workflow systems preferred.
• Willingness to travel as needed.

Culture & Benefits

• Remote work with a global team.
• Competitive compensation with equity participation.
• Unlimited vacation with manager approval.
• 16 weeks paid parental leave for delivering parents; 8 weeks for non-delivering.
• 100% employer-sponsored healthcare, dental, vision; HSA/FSA options.
• 401k retirement savings plan.