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5 дней назад

Manager, Strategic Customer Success

137 900 - 184 500$
Формат работы
remote (только USA)
Тип работы
fulltime
Грейд
lead
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Manager, Strategic Customer Success (SaaS): Lead a team of 8-10 Customer Success Managers serving largest strategic customers with an accent on retention, expansion, and measurable ROI delivery. Focus on coaching talent, managing risks, executing strategic priorities, and fostering cross-functional partnerships.

Location: US Remote

Salary: $137,900 USD - $184,500 USD (US residents, commission-eligible)

Company

SaaS platform empowering field service businesses with tools for growth and operations.

What you will do

  • Manage team of 8-10 CSMs to hit KPIs, coach for performance, and develop consultative leadership.
  • Drive retention and expansion by partnering with CSMs on strategies and business outcomes.
  • Establish metrics, operational rigor, and accountability for precise execution.
  • Anticipate risks, guide resolutions, and engage executives for alignment.
  • Execute org-level strategies, report progress, and provide leadership feedback.
  • Collaborate with Product, Sales, Onboarding, and Support for seamless customer journeys.
  • Champion customer feedback to influence product strategy and build C-suite relationships.
  • Recruit, onboard, and mentor talent while scaling the team.

Requirements

  • 3+ years people management in Customer Success or Account Management for strategic/enterprise teams
  • Proven experience with large complex customers, renewals, expansions, forecasting, and hitting targets
  • Strong coaching, leadership, business acumen, and ROI consulting skills
  • High emotional intelligence, communication, organization, and project management
  • Proactive owner mindset, resilience in ambiguity, ability to travel up to 20%

Culture & Benefits

  • Flextime, flexible time off, comprehensive onboarding, leadership training, peer recognition via Bonusly.
  • Holistic health: company-paid medical/dental/vision (100% employer options), FSA/HSA, 401k match, telehealth, One Medical.
  • Life support: parental leave, up to $20k fertility/surrogacy/adoption, Maven Maternity/Milk, pet insurance, legal/financial tools.

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