Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing a portfolio of SMB, Mid-Market, and Enterprise accounts for the Onshape CAD platform with an accent on customer adoption and value realization. Focus on driving renewals, increasing license expansion, and serving as the voice of the customer to improve product development.

Location: Must be located in the U.S. Pacific Time Zone (West Coast)

Salary: $89,000–$115,000

Company

hirify.global is a global leader in software that bridges the physical and digital worlds, providing advanced CAD platforms like Onshape to improve product development and operations.

What you will do

• Lead post-sale relationships for a portfolio of SMB, Mid-Market, and Enterprise accounts across the US West Coast and APAC.
• Drive customer onboarding, feature adoption, and value realization to ensure successful platform integration.
• Conduct Quarterly Business Reviews (QBRs) to analyze customer ROI and strengthen relationships with key decision-makers.
• Negotiate license renewals and identify opportunities for revenue growth through license expansion.
• Act as the internal voice of the customer, communicating feedback to business and product teams.
• Cultivate customer advocates for referrals, case studies, and spotlights.

Requirements

• Must be based in the U.S. Pacific Time Zone (West Coast).
• 3+ years of experience in a B2B customer-facing role or account management.
• Experience using CRM tools such as Salesforce, ChurnZero, Zendesk, or JIRA.
• Bachelor's degree in business, communication, computer science, or a related field (preferred).
• Strong written and verbal communication skills with a focus on customer experience.
• Ability to manage multiple complex projects simultaneously.

Nice to have

• Background or experience in CAD or design.

Culture & Benefits

• Comprehensive health benefits including medical, dental, and vision insurance.
• Financial perks such as 401(k) contributions with employer match and an Employee Share Purchase Program (ESPP).
• Paid time off, sick leave, and tuition reimbursement.
• Flexible spending accounts and life/disability coverage.
• Inclusive corporate culture that values diverse perspectives and authentic identity.