Support Specialist

TL;DR

Support Specialist (Technical): Deliver tier 1 technical support for audio and gaming products via phone, email, and chat with an accent on customer education, issue resolution, and product testing. Focus on documenting interactions, building customer relationships, and making independent decisions for optimal experiences.

Location: Remote or onsite based in Germany (Raubling) or Denmark (Ballerup). Must be based in DE or DK.

Company

hirify.global brings people closer through leading intelligent hearing, audio, video, and gaming solutions with brands like Jabra and SteelSeries.

What you will do

• Provide tier 1 technical support and solutions to customers via phone, email, and live chat
• Educate customers on website tools and resources
• Document all customer interactions, requests, and issues in the ticketing system
• Demonstrate empathy and make independent decisions for efficient customer experiences
• Work in a team to deliver exceptional support and build Jabra brand awareness
• Test and evaluate new products prior to release

Requirements

• Proven customer service experience, preferably in a high-contact support center
• Experience in conflict resolution and relationship management
• Fluent in written and spoken English, German, and Swedish
• Strong communication skills to explain technical problems in customer-friendly language
• Strong interpersonal skills for team and customer interactions
• Resourceful problem-solving and independent decision-making

Culture & Benefits

• Upbeat, positive, and collaborative culture with a 'glass half full' attitude
• Open-minded, humorous team in a modern work environment with remote options
• Opportunity to join a global company with 7,000 employees across 100 countries
• Teamwork emphasized at all levels with focus on energy and enthusiasm

Hiring process

• Quick apply with CV in English including motivation
• Applications assessed on a continuous basis; deadline May 3rd